Basketball Player Flat Hoodie

Shipping Carriers

Shipping carriers used include USPS, DHL, EMS, and local postal services.

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

We process orders on business days, Monday through Friday, Eastern Standard Time, excluding Post Office holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when your order will arrive, please refer to the time frames below, which detail the delivery periods for our most popular products.

Delivery Time & Shipping Fee

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information. Once your product(s) are in transit, any delays are outside our control. Typically, orders within the continental United States arrive within Total Delivery Time : 5-11 business days. Upon shipment, you will receive a tracking number to monitor your order’s progress.

Please note:

1. Orders cut of time 5:00 PM (GMT-05:00) Eastern Standard Time (New York) and will be processed on the next business day.
2. Delivery Time = Handling Time + Transit Time
3. Once your order is ready to ship, we’ll send a tracking link to your email so you can monitor your package’s journey. If you don’t see the tracking link, please check your spam folder.
4. For personalized orders or those requiring modifications, please allow additional time for our designer to complete the customization. The design time will vary based on the complexity of your request.
5. We ship within the US only
6. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
7. We do not ship to APO/FPO addresses.

Order Tracking

After receiving the email notification, you have received an order confirmation email. After 1-2 days of processing, you will receive a notification about the order tracking (you can check the tracking by going to Order tracking

Please allow 3-7 days for the carrier to scan your package into their system. If tracking information is not available, it means the carrier has not yet processed your parcel. Tracking details will become visible once the parcel is scanned.

If your order has passed the estimated arrival date, please Contact Us for assistance.

Incorrect Address

Please provide the correct address at checkout because:

• Incorrect or missing information may require us to contact you for updates, delaying your order.
• We are not responsible for orders delivered to the wrong address or returned to the sender. Returned orders will be sent to our shipping partners’ warehouses and disposed of. Please verify your shipping address before contacting customer support.
• Are-shipping fee will apply to orders returned due to an incorrect address.
• We are not responsible for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our warehouse.

We are dedicated to ensuring prompt and secure delivery for a smooth shopping experience. If you have any concerns, please reach out to us at any time. Your satisfaction is our highest priority, and we are here to assist you. If you have any questions, don’t hesitate to get in touch.

Contact Us

Company Name : Jessica Lynn Sekellick LLC (trading as Generate Shop)
Address : 140 Nw California Blvd, Port St Lucie, FL 34986
Phone : 
Email : [email protected]
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)

If you have any questions about your order, our products, or our policies, feel free to reach out to us. We’re happy to help!

Returns

We recognize that returns may occasionally be necessary, and we are committed to making the process as smooth as possible.

Return Window: 30 Days
Customers may request a return within 30 days of receiving their order. Requests submitted after this period may not be eligible for refund or replacement.

To initiate a return, please contact our support team through our “Contact Us” page within 30 days of receiving your product. For a quicker resolution, please include the following information:

• Name on the order
• Order number
• Detailed description of the problem
• Photos illustrating the issue
• Preference for a replacement or refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, problems with original images, or ordering issues. We advise reviewing your order thoroughly before completing your purchase.

For a detailed explanation of our return policy, please refer to the information below.

Return Policy

We accept returns for non-sale items, defective products only within 30 days of receiving your order. Items being returned or exchanged must be in one of these condition : New and slightly used — unwashed, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:

Returns Shipping:

– Offering free returns for damaged or defective products is a great customer service strategy. Let me know if you need help refining the policy or promoting it to your customers

– Return cost: 0.00$

Returns Procedure:

Once you have contacted [email protected] and received an approved return address, please follow these steps:

1. Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
2. Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
3. Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Help

If you have any questions or need further assistance, please contact us at any time.

Customer satisfaction is our top priority, and we are committed to taking care of you.  If you have any questions, please don’t hesitate to reach out to us through our “Contact Us” page.

Contact Information

Company Name : Jessica Lynn Sekellick LLC (trading as Generate Shop)
Address : 140 Nw California Blvd, Port St Lucie, FL 34986
Phone : 
Email : [email protected]
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)